Refund and Returns Policy

Thank you for shopping at qunra. We appreciate your business and want to ensure you have a positive experience with our products and services. Please read this policy carefully to understand your rights and responsibilities regarding refunds and returns.

1. Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the receipt or proof of purchase. Returns must be initiated within 30 days of the original purchase date.

1.1 Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods such as food or flowers

2. Refund Process

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

2.1 Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected] or +1 (346) 822-2357.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] and provide your order number and details about the product you would like to exchange.

4. Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

5. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (346) 822-2357
• Address: 5797 Southwest Lincoln Street, Houston, Texas 77082, United States

6. Policy Changes

We reserve the right to modify this refund and returns policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.